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What Does Company Offer:
- Earn up to $2,200/month
-
Full Salary during Training
-
On-the-Job Training provided
- Leave Benefits
- Other Work Benefits
- Career Advancement
- 13th Month Bonus
Candidate must be willing to work at either Expo area.
Role
The Document Imaging Specialist is a member of a team responsible for service delivery through efficient scanning operations at an Iron Mountain customer site. It is paramount for the Document Imaging Specialist to be able to provide a balance between efficiency and cost consciousness while delighting the customer by exceeding expectat ions.
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Responsibilities
- Deliver a great service and build strong trusted relationships with client
- Deliver a range of Document Imaging services and support to the client with minimal or no supervision
- Communicate effectively via email with internal and external partners to receive instructions and provide updates on task completion.
- Prioritize and organize incoming emails to ensure timely completion of tasks.
- Clarify any ambiguities in instructions through email correspondence when necessary.
- Receive, sort, batch and prepare hard copy documents for scanning
- Remove all bindings correctly, without degrading the hard copy document.
- Repair and prepare hard copy documents for auto-feed scanning as required.
- Operate and maintain high-speed production scanners equipment to scan hardcopy documents to digital form
- Ensure that all required physical pages are scanned and all scanned images are clear, complete and orientated correctly
- Capture data from scanned images accurately and completely within keystrokes performance measurements
- Perform quality checks on scanning, data entry and final digital output; rework as required.
- Restore hard copy documents to original form as required for packing into archive boxes
- Ensure daily record keeping functions are completed and reporting information is maintained
- Collaborate with the team to problem solve to ensure efficient service delivery that meets SLA
- Identify and implement opportunities for process improvement
- Move archive boxes weighting up to 6kg~10kg within storage area
- Retrieve archive boxes promptly from the storage room in response to requests
- Collaborate with team members to facilitate smooth access to archived materials
- Organize and maintain the inventory of archive boxes efficiently
- Assist in periodic inventory checks and audits
- All other duties as assigned by management
Job Requirements:
1. Experience and Education
- Minimum of 2-year experience in document processing in a regulated industry; and/or at least 1-year working in admin-related experience; and/or 1-year experience in working in a bank environment
- Minimum “O” Level Certification
2. Skills and Abilities
- Previous scanning and indexing experience will be added advantage
- Physical ability to lift and move archive boxes up to 6kg~10kg
- Excellent customer service mind-set and good communication skills
- Proven track record of working error-free in a fast-paced, time-sensitive environment
- Execute tasks efficiently and within tight deadlines without compromising quality
- Effective time management skills
3. Attitude and Adaptability
- A collaborative team player who enjoys working within a close-knit team.
- Basic computer literacy skills in MS Excel and Word
- Willing to be deployed across different sites on short notice
- Completion of assigned tasks and documents is mandatory by end of each day
- Mentally prepared to commit to regular overtime
- Openness to cross-functional learning and job rotation as requested by Management.
