Medical Virtual Assistant ID-6663
Position Overview:
We are seeking a highly versatile Virtual Assistant with strong communication skills, especially in sales. Key responsibilities include:
- Sales Communication: Engage with potential clients using provided scripts to explain treatment plans and services.
- Document Preparation: Assist in creating various documents, including reports, presentations, spreadsheets, manuals, and Standard Operating Procedures (SOPs).
- Administrative Support: Manage data entry, appointment scheduling, patient follow-ups, and other administrative tasks.
- Patient Coordination: Oversee patient records, respond to inquiries, schedule appointments, and coordinate with healthcare professionals.
- Content Management: Support social media management, including creating, scheduling, and monitoring content.
- Billing Support: Assist with billing-related tasks.
- Client Feedback Collection: Track medication deliveries and gather client feedback to enhance services.
- VoIP System Management: Utilize VoIP systems effectively for communication with patients and team members.
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Key Responsibilities:
- Sales Communication Skills: Must have native or advanced English communication skills, particularly for engaging with clients about treatment plans.
- Proficiency in Documentation: Strong skills in creating various documents, including manuals and SOPs, with proficiency in Google Workspace (Docs, Sheets, Slides).
- Proficiency in Cerbo EHR: Familiarity with Cerbo is a plus
- Technical Proficiency: Experience with VoIP systems, Electronic Medical Records (EMRs), and other relevant tools.
- Technical Requirements:
- Reliable computer and internet connection (minimum 10 Mbps via cable modem, DSL/Fiber only).
- Reliable microphone and headset (noise-canceling preferred) and a webcam.
- Zero environmental noise.
- Backup Equipment : Backup laptop/desktop, internet connection, and power source a plus.
- Detail-Oriented and Instruction-Focused: Must be highly detail-oriented, excellent at following instructions, proactive, with strong documentation skills and fast typing abilities.
- Versatile and Adaptable: Comfortable on camera, proactive in managing tasks, and receptive to constructive feedback.
- Professional Presence: Must be present in a virtual video conference room throughout the shift.
- Patient-Centric: Demonstrates genuine friendliness and empathy towards patients and clients.
- Knowledge in Hormone Therapies: Familiarity with Testosterone Replacement Therapy, Hormone Correction Therapy, and Youth Extension Services is a plus.
Basic Requirements:
- Must be proficient in speaking and writing English very clearly.
- Must have relevant work experience.
- Be able to submit an NBI clearance or Local Police Clearance background check if requested.
- Must be available for video meetings with your camera on.
- Must have no other clients during required work hours.
Technical Requirements:
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Additional Requirements:
- Must submit a short video introduction as part of your application (1-2 mins intro video, provide work experience related to job post)
