Bilingual Community Moderator (Chinese & Japanese)

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This a Full Remote job, the offer is available from: Singapore

Our client, a leading player in the cryptocurrency space, seeks a dynamic and dedicated Bilingual Community Moderator to join their team. In this critical role, you will bridge the gap between language barriers and foster a positive and inclusive environment for their diverse user base.

You will:

  • Community Champion: Engage with community members across various platforms (Discord, Telegram) in English, Japanese, and Chinese. You'll facilitate discussions, provide support, and promote a sense of community spirit.
  • Multilingual Support: Handle user support tickets from users of different languages, ensuring prompt issue resolution and escalation when needed.
  • Crypto Outreach: Expand the company's reach within various crypto communities through strategic outreach, collaborations, and effective communication strategies.
  • Content Localization: Translate key information between English, Japanese, and Chinese to keep all user communities informed about updates, announcements, and initiatives.
  • Event Management: Assist with organizing and promoting bilingual events, ensuring clear communication and high engagement.
  • Feedback Loop: Gather feedback from users across languages to identify areas for improvement and optimize engagement strategies.
  • Professional Representation: Uphold a professional, ethical, and unbiased demeanor while representing Jojo Exchange to all language communities.

To succeed, you possess:

  • Fluency in English and proficiency in either Japanese or Chinese, with exceptional written and verbal communication skills in all languages.
  • Experience in community management, customer support, or a related field within the cryptocurrency or fintech industry (preferred).
  • Strong interpersonal skills and the ability to connect with people from diverse backgrounds.
  • Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • A passion for cryptocurrencies and a deep understanding of various crypto communities and cultures.
  • The ability to work independently and collaboratively within a team environment.

Join a growing company and play a key role in fostering a thriving global community. Apply today!

This offer from "NodeFlair - Tech Salaries, Jobs & more" has been enriched by Jobgether.com and got a 0% flex score.
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