Banquet Events Executive ID-5449
- Supervise cash handling and banking procedures and prepare daily banking and cash flow reports.
- Deal with irregular payments and work with Superior in the preparation and management of the Department’s budget.
- Co-ordinate the day to day operations of the Banquet floor to obtain maximum profit and maximum guest satisfaction.
- In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
- Other job related duties as assigned by banquet operation manager.
- Liaise with any agencies or partners on part-timer manpower requirements.
- Works with to ensure the departmental performance of staff is productive.
- Conduct on the job training in accordance with the departmental standards and procedures.
- Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance.
- Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
- Supervise banquet service and assist with the menu and wine list creation.
- Monitor standards of guest facilities and services.
- Greet function organizers on arrival and ensure that their requests are dealt with.
- Ensure that rooms/function space are set-up according to guest expectations and banquet event order.
- Inspect scheduled function areas/rooms according to AV SOP cleanliness, attractiveness, and proper layout.
- Follow up AV problems which may arise from event order and room allocations and rectify as soon as possible.
- Set-up and removal of AV equipment for catering clients according to BEO orders.
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- Organization and cleaning of work areas.
- Installation and cabling of video, lighting and sound systems in different areas of the Hotel.
- Assist with banquet crew in setting up scheduled event interdepartmental special events in regards to equipment load in, curtain hang, chair risers, stage set-up, lighting and sound set-up, tear down and load out.
- Establish and instruct staff in cash security procedures.
- Supervise the maintenance of service equipment.
- Control stock and monitor security procedures.
- Works with Superior on manpower planning and management needs.
- Ensure all equipment requests are fulfilled.
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
- Log security incidents and accidents in accordance with hotel requirements.
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
- Log security incidents and accidents in accordance with hotel requirements.
- Supports the Banquet Operations by preparing and dismantling room set ups including the placement of furniture and themes for special events in accordance with client’s requests.
- Ensure that all functions and events run smoothly, fulfilling the organizers’ requirements in attaining high guest’s satisfaction level.
- You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.
- Diploma in Hotel Management, Food & Beverage, or related field, with 2 years’ related experience or an equivalent combination of education and experience.
- Supervisory experience preferred.
- Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Possesses problem solving and training abilities.
