Bilingual Community Moderator (Chinese & Japanese) ID-5469
Our client, a leading player in the cryptocurrency space, seeks a dynamic and dedicated Bilingual Community Moderator to join their team. In this critical role, you will bridge the gap between language barriers and foster a positive and inclusive environment for their diverse user base.
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You will:
- Community Champion: Engage with community members across various platforms (Discord, Telegram) in English, Japanese, and Chinese. You'll facilitate discussions, provide support, and promote a sense of community spirit.
- Multilingual Support: Handle user support tickets from users of different languages, ensuring prompt issue resolution and escalation when needed.
- Crypto Outreach: Expand the company's reach within various crypto communities through strategic outreach, collaborations, and effective communication strategies.
- Content Localization: Translate key information between English, Japanese, and Chinese to keep all user communities informed about updates, announcements, and initiatives.
- Event Management: Assist with organizing and promoting bilingual events, ensuring clear communication and high engagement.
- Feedback Loop: Gather feedback from users across languages to identify areas for improvement and optimize engagement strategies.
- Professional Representation: Uphold a professional, ethical, and unbiased demeanor while representing Jojo Exchange to all language communities.
To succeed, you possess:
- Fluency in English and proficiency in either Japanese or Chinese, with exceptional written and verbal communication skills in all languages.
- Experience in community management, customer support, or a related field within the cryptocurrency or fintech industry (preferred).
- Strong interpersonal skills and the ability to connect with people from diverse backgrounds.
- Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- A passion for cryptocurrencies and a deep understanding of various crypto communities and cultures.
- The ability to work independently and collaboratively within a team environment
