Client Support Executive - Entry level (Based in Singapore)

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We’re seeking a proactive Customer Service Representative (entry level) to support our Supermom programs (preschools and primary after-school student care, beauty and SG60 Pregnancy Campaign. This role involves managing inquiries, follow-ups,arrangingschooltours,promotingscholarships,andassistingwithenrolmentstoprovide an exceptional experience for parents.

Key Responsibilities:
  • RespondtoInquiries:Handleparentinquiriesaboutscholarshipprogramsthroughphone, email, and other channels.
  • Follow-Up:Nurtureleadsbyfollowingupwithinterestedparentsandguidingthemthrough the application process.
  • ArrangeSchoolTours:Coordinateandscheduleschooltoursforprospectiveapplicants, update tracker sheets with respective schools promptly and be present as a representative at the school tour. (Tours will be lead by the school)
  • PromoteScholarships:Activelypromotethescholarshipprogramsthroughvarious marketing channels in collaboration with Community team
  • SupportEnrolments:AssistparentswithFAQs,consent,enquiriesandensure smooth processing.
  • CustomerSupport:Provideongoingsupporttoparentsthroughoutthescholarshipjourney, maintaining high customer satisfaction.
  • Team work : To Support Campaign Associate Director
  • Validate sign ups: To validate submissions of and ensure accurate data entry.
  • Customer Support: Check and reply to customer emails/messages. Reply using standard templates based on the users registration status. To check with Campaign Manager if unable to respond using the templates.

Requirements:

  • Preferred O-Level qualification or higher.
  • Fresh graduates are welcomed to apply.
  • Ability to speak, read, and understand conversational English and Chinese.
  • Proven experience in customer service, sales support, or a related field.
  • Excellent communication skills, both written and verbal, with a customer-first attitude.
  • Strong organizational skills and attention to detail for tracking inquiries, follow-ups, and enrolments.
  • Ability to coordinate schedules and manage multiple tasks efficiently.
  • Comfortable handling customer interactions across WhatsApp, social media messengers, and appointment booking platforms (both online and offline).
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