Customer Service Support - Livechat/Email (UP $2500, Ubi, 1 Year)

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RecruitFirst is hiring! You will be outsourced to:      
     
Job Details:              
• Location: Ubi 
• Salary: Up to $2500 
• Duration: 1 Year Contract 
• Working hours: Mon-Fri 9am-6pm

Responsibilities:   
• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA  
• Providing accurate and timely information about the company's products or services based on the defined set of QnA 
• Resolving customer issues efficiently and in a friendly manner 
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up 
• Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference 
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution 
• Provide weekly report – SLA, key queries, new escalation/ topics from customer queries

Requirements:
• Min ITE with prior experience working in a customer-facing role/ contact centre / telemarketing
• Additional requirement of having a candidate which has worked on process improvements or potential with such ideas.
• Proficiency in using a computer, ability to quickly learn how to use different software
• Process-oriented and customer-oriented mindset

Interested applicants, please send your resume to kadieyy.chang@recruitfirst.co or WA 98592977.          
All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you.

Kadie Chang Yan Yu (R24123111)                           
RecruitFirst Pte Ltd E.A.13C6342

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