Customer Service Center (Call Centre - Part time)_

Other Jobs To Apply

  • Flexi shift hours (min 4hrs/day).
  • Initial 3-6 months in office (adjustable based on progress).
  • WFH possible later (after systems & workflow familiarity).
  • Max 35hrs/week (per FHR guidelines).

    Key Responsibilities

Guest Services & Enquiry Handling

  • Answer inbound calls from guests in a professional and timely manner
  • Resolve customer enquiries related to orders, feedback, or promotions efficiently
  • Guide customers through our online ordering platforms

Order Logging & System Use

  • Use Linux-based tools (e.g., PuTTY) and internal software to track and manage guest interactions
  • Enter orders and guest feedback accurately into the system

Data Entry & Reporting

  • Perform basic data entry in Microsoft Excel for logs, checklists, and daily operations
  • Assist in maintaining accurate guest records and operational trackers

Interdepartmental Coordination

  • Provide clear, updated information on products, menu items, and promotions to guests
  • Liaise with relevant teams to escalate unresolved issues where necessary

Refund & Shift Operations

  • Submit and log customer refunds as per guidelines
  • Support shift-based administrative tasks as assigned
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