Operations Coordinator (Control Tower) ID-5801
Responsibilities:
Day to day Operations:
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First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business
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Handle customer’s orders including related documentation, and transport booking with carriers according to specified routing and service level
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Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions
Request and Incident Management:
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Handling of customer requests and supply chain incidents / disruptions
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Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise
Visibility and Event Management:
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Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
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Follow up on missing events and investigate data inconsistencies
Support reporting and performance measurement:
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Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews
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Support analysis of standard KPIs and reports and identify / suggest areas for improvement
Supplier Management:
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Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.
Process Governance:
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Act in accordance with all relevant SOP, Work Instructions and job specific procedures
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Support implementation of changes to processes or policies as determined by the process owners
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Requirements:
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Qualification in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience
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Minimum 1 year of working experience
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Strong computer skills and good working knowledge of Microsoft Office
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General understanding of Supply Chain Management concepts and logistics processes
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Ability to work under pressure in a fast-paced environment
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Highly dependable and reliable in ensuring priorities are met effectively, good time management skills
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Customer service oriented
