Operations Coordinator (Control Tower) ID-5991

Responsibilities:

Day to day Operations:

  • First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business

  • Handle customer’s orders including related documentation, and transport booking with carriers according to specified routing and service level

  • Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions

Request and Incident Management:

  • Handling of customer requests and supply chain incidents / disruptions

  • Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise

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Visibility and Event Management:

  • Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers

  • Follow up on missing events and investigate data inconsistencies

Support reporting and performance measurement:

  • Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews

  • Support analysis of standard KPIs and reports and identify / suggest areas for improvement

Supplier Management:

  • Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.

Process Governance:

  • Act in accordance with all relevant SOP, Work Instructions and job specific procedures

  • Support implementation of changes to processes or policies as determined by the process owners

 

Requirements:

  •  Qualification in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience

  • Minimum 1 year of working experience

  • Strong computer skills and good working knowledge of Microsoft Office

  • General understanding of Supply Chain Management concepts and logistics processes

  • Ability to work under pressure in a fast-paced environment

  • Highly dependable and reliable in ensuring priorities are met effectively, good time management skills

  • Customer service oriented

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