Virtual Assistant (Call Center - US Shifts) ID-7151

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We are seeking a proactive and customer-focused individuals fluent in English to join our call center team as Virtual Assistants. We specialize in providing exceptional customer service and support to our clients in [mention industry or sector]. As a Virtual Assistant, you'll play a pivotal role in ensuring seamless communication and assistance to our customers.

Responsibilities:

  • Handle inbound and outbound calls during US shifts, addressing customer inquiries, concerns, and providing accurate information about products/services fluently in English.
  • Utilize chat, email, and other communication channels to assist customers efficiently during US business hours.
  • Maintain a high level of professionalism and empathy in all customer interactions, ensuring fluent communication aligned with US service standards.
  • Document and update customer records accurately in the company database during US working hours.
  • Collaborate with team members across different time zones to ensure seamless support coverage for customers.
  • Follow call center scripts and protocols during US shifts to ensure consistent service quality.

 Requirements:

  • Fluent in English, both written and spoken, to effectively communicate with US-based customers.
  • Proven experience in a customer service or call center role, specifically working US shifts.
  • Ability to work during specified US time zones and adapt to changing shift schedules as needed.
  • Strong problem-solving and conflict resolution abilities within US working hours.
  • Empathetic and patient demeanor when dealing with customers, aligning with US service expectations.
  • Familiarity with CRM software or call center platforms is a plus.
  • High school diploma or equivalent; additional certifications are advantageous.

 Benefits:

  • Competitive salary.
  • Comprehensive training and ongoing professional development.
  • Opportunity for career growth within the company.
  • Supportive team environment with a focus on collaboration and growth.
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