Customer Service Live Chat Support Agent (Up to $2300 + OT , East, Hybrid work)

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Salary: $2300 + completion bonus + OT Payable
Duration: 12 months contract (Renewable)
Location:Ubi (MRT: Macpherson)
5.5 days per week (1 day WFH during weekday, weekend WFH) 
8.30am - 6.00pm for Monday – Friday
• Sat/Sun Morning: 830am 130pm (usually WFH) 
• Sat Afternoon: 12pm 6pm (usually WFH) 

Scope of work
• Provide customer service support via LiveChat
• Answer Customer comments and reviews on Social media and App stores : Facebook, Instagram , Appstore, Google Play , other review sites (open comments and direct messages)
• Raise Service Request and work with IT support to close cases
• Monitor competitive activity on social media and produce weekly management report.

Skill set required

  • Familiar with Apps and social media platforms

  • IT Savvy and good command of English 

  • Good customer service skills

Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click "Apply Now" below           
          
Alicia Lim Si Le           
R2197748           
EA License No. 13C6342           
Only shortlisted candidates will be contacted.Thank you           
RecruitFirst is Hiring! You'll be deployed to the above.           
 

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