GOVT* Call Center Agent [LiveChat/Calls]

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Looking for a stable, meaningful role where your work truly matters? Join a public sector helpdesk team and help the public navigate important services, not just answer generic enquiries. 

📍 Location: Mapletree Business City [Nearest MRT: Labrador Park MRT]
✨ Perks: Hybrid work, AWS, 18 days annual leave, family care leave, yearly increment
🤝 Culture: Supportive, friendly, and collaborative team
🕒 Schedule: 5 days/week (Rotating between Mon to Sun: 8.45 am–6.15 pm / 11.45 am–9.15 pm)* Weekend WFH arrangement

What You’ll Do

  • Handle inbound calls, emails, and live chats from the public
  • Provide clear, accurate information and guide users through processes
  • Resolve issues or escalate complex matters to the right teams
  • Keep records updated in simple internal systems
What You Bring
  • Prior call centre/helpdesk/customer service experience is a plus
  • Good communication and problem-solving skills
  • Able to stay calm, professional, and multitask under pressure
  • Singaporean only
Why Join Us?
Your work here directly supports the community, while you develop valuable skills in communication, problem-solving, and service delivery.


By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Thong Jia Qian (Joyce) - R1981781
ScienTec Consulting Pte Ltd – 11C5781
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