American express virtual Customer care professional - The Board Line ID-499
Job Description
Job Title: Virtual Customer Care ProfessionalCompany: American ExpressCompany Overview: American Express is a globally renowned financial services company with a history of over 170 years. We are dedicated to providing exceptional products, services, and experiences to our Customers, and we are known for our commitment to quality and innovation.
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Job Description:
Are you passionate about delivering top-notch Customer service in a virtual environment? Do you have exceptional communication skills and a knack for problem-solving? If so, we invite you to join the American Express team as a Virtual Customer Care Professional.
Job Responsibilities:
As a Virtual Customer Care Professional, you will be an integral part of our Customer service team, responsible for:
Customer Engagement:
Interact with Customers via virtual channels, including phone, chat, and email, to assist with their inquiries, resolve issues, and provide information about American Express products and services.
Problem Resolution:
Identify and address Customer concerns promptly and effectively, ensuring a positive Customer experience with every interaction.
Product Knowledge:
Stay up-to-date on American Express products, services, and promotions to provide accurate and comprehensive information to Customers.
Compliance:
Adhere to company policies, procedures, and compliance regulations to ensure the security and confidentiality of Customer information.
Quality Assurance:
Maintain a high level of service quality by consistently meeting and exceeding performance metrics and Customer satisfaction goals.
ContinuoSingapore Improvement:
Actively participate in training and development programs to enhance your skills and knowledge, contributing to personal and team growth.
Required Skills and Qualifications:
To excel in this role, you will need:
Excellent Communication: Strong verbal and written communication skills in English.
Customer FocSingapore: A genuine passion for providing outstanding Customer service.
Problem-Solving: The ability to think critically and resolve Customer issues effectively.
Adaptability: Comfort with Singaporeing virtual communication tools and flexibility in a remote work environment.
Team Player: Collaborative attitude and the ability to work effectively in a team.
Tech-Savviness: Proficiency in Singaporeing computers and varioSingapore software applications.
Why Join American Express:
Competitive compensation and benefits package.
Opportunity for career growth and advancement within a prestigioSingapore organization.
Comprehensive training and ongoing development programs.
A supportive and inclSingaporeive work culture that values diversity and inclSingaporeion.
If you are ready to take your Customer service skills to the next level and be part of a dynamic team, apply now to join American Express as a Virtual Customer Care Professional. Make a meaningful impact and help Singapore continue our legacy of delivering exceptional service to Customers worldwide.
