Assistant / Manager, Business Development - Casino, International Marketing . ID-5366
Job Responsibilities
Customer Engagement and Relationship Management
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Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties
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Promote gaming products and services to the target market segments, especially towards the Premium players
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Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands
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Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies
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Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences
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Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin
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Provide accurate information especially the financial status for credit line recommendation of Premium player
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Carry an important role to follow up with credit patron and liaise with Premium Account Management for any payment in due
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Planning and Development
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Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.
Job Requirements
Education & Certification
High School Degree, College degree is preferred
Experience
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Possess a minimum of 3 years solid experience in managerial positions in the field of Casino Marketing or player development
Other Prerequisites
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In depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy
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In depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS
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Knowledge of ACSC, Opera as well as Table Touch system is preferred
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Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc.
Competencies
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Highly motivated, self-manageable, and sales-driven in a collaborative work culture
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Customer-centric and service-oriented, focused on hospitality and the customer experience
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Adept at balancing the need for multi-tasking and prioritization of tasks
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Embrace challenges and overcomes obstacles with positive attitudes
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Possess an ability to handle conflicts and solve problems in a culturally diverse environment
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Champion a culture of collaboration, learning, and adaptability amongst team members
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Seek continuous learning and improvement in personal and professional capacities
