Bilingual Customer Service Representative - Freelance, Remote ID-6180
Description
About the Client
Our client is a leading provider of digital business card solutions, helping over 55,000 companies transition from traditional to smart digital business cards. They offer innovative NFC-enabled products that seamlessly integrate with CRM systems and provide advanced lead generation capabilities. Their platform serves diverse clients from small businesses to enterprise-level organizations, with a focus on technological innovation and sustainable business practices.
Why does this role exist?
We're seeking a bilingual (Korean-English) Customer Support Representative to provide exceptional technical support for our client's digital business card platform. This role is crucial in helping Korean-speaking customers maximize the value of their digital business card investment while ensuring clear communication and understanding of the platform's technical features. The position serves as a vital bridge between the company's innovative technology and its Korean market users.
The Impact you’ll make
Other Jobs You May Be Interested In
Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Technical Support
- Assist with digital card activation and setup
- Troubleshoot NFC and QR code functionality
- Guide users through CRM integration processes
- Support mobile app and widget configurations
- Master product knowledge to handle complex technical inquiries
- Provide detailed technical explanations in both Korean and English
Customer Communication
- Handle customer inquiries via email (70%)
- Manage live chat support (20%)
- Provide phone support when needed (10%)
- Ensure clear communication in both Korean and English
Account Management
- Help customers customize their digital landing pages
- Assist with team management features
- Guide users through analytics and reporting tools
- Support enterprise-level platform configurations
Product Education
- Explain technical features and capabilities
- Guide users through platform updates
- Provide best practices for digital card usage
- Share knowledge about integration possibilities
Skills, Knowledge and Expertise
Required:
- Native or near-native proficiency in Korean and English
- Minimum 2 years of customer support experience
- Experience with technical product support
- Proven track record in B2B customer service
- Familiarity with CRM systems
- Proven ability to understand and explain tech-heavy products
- Demonstrated experience in technical customer support
-
WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor, and up.
- Internet speed of at least 40 Mbps
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
Your Superpowers:
- Strong technical aptitude and quick learning ability
- Excellent written and verbal communication skills in both languages
- Problem-solving mindset
- Attention to detail
- Patience and empathy
- Ability to explain complex technical concepts simply
- Strong organizational skills
You should apply if…
- You thrive in a fast-paced, tech-focused environment
- You're passionate about helping customers succeed
- You enjoy solving technical challenges
- You're committed to providing exceptional service
- You're adaptable and eager to learn new technologies
What to expect...
Work Setup:
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar, or higher operating system
Working Hours:
- Monday to Friday, 8 PM to 4 AM EST (Eastern Standard Time)
- Occasional weekend availability for urgent matters
- 40 hours per week
Compensation:
- $7 per hour
- No benefits package included
Benefits
