Community Associate (Teaching, Admin, Customer Service) ID-3031
Company Overview
Glyph Community is a dedicated children's charity committed to improving the lives of young individuals through engaging activities and programs.
Position Overview
We are seeking a Community Associate to support our educational programs. This part-time role combines teaching, administrative duties, and family communication. You will update lesson materials, manage family communication, and teach weekend classes.
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Responsibilities
Daily Tasks (4 hours/week):
- Regular family follow-ups and answering queries (WhatsApp Business)
- Maintaining attendance and managing activity records (Excel)
Weekly Tasks (4 ours/week):
- Updating lesson slides (PowerPoint)
- Managing volunteer registration and attendance (Giving.sg / Excel)
- Updating CRM in HubSpot
Monthly Tasks (6 hours/month or ~2 hours/week):
- Reviewing and updating curriculum slides (PowerPoint)
- Designing and sending the monthly family schedule (Canva)
- Administrative upkeep, including attendance tracking (Excel)
Weekend Tasks (16 hours/week):
- Teaching classes and managing activities
- Volunteer briefing
- Overseeing student attendance and feedback collection
- Centre opening, clean up and closing
Qualifications
- WhatsApp Proficiency: Comfortable with WhatsApp and WhatsApp Business
- Teaching Experience: At least 1 year of experience teaching children, with PowerPoint skills for lesson development
- Excel Competence: Able to manage attendance sheets and basic program agendas
- Organized & Communicative: Strong organizational skills and proactive communication during working hours
- Suitable Workspace: Quiet, dedicated home office space
- Commitment: Able to commit to 2 weekdays and 2 weekend per week (other arrangements can be discussed)
How to Apply
The interview process will begin with an online interview, followed by a hands-on volunteering session to give you an understanding of our on-the-ground operations. Upon successful completion of both stages, a final online interview will be conducted. The entire process is expected to take 1 to 2 weeks.
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