Content Moderator/Social Media Risks ID-6076
Key Responsibilities:
- Lead investigations into risk-related cases, collaborating with cross-functional teams to ensure timely responses to critical incidents and meeting strict service level agreement (SLA) requirements for proactive security protection.
- Analyze data-driven insights from risk cases, tools, and dashboards to identify opportunities for optimization and improve risk metrics.
- Develop and maintain operational handbooks, case investigation guides, alarms, and dashboards to ensure quality assessment and adherence to guidelines. Continuously update guidelines to address emerging trends and grey area cases.
- Promote risk management education and outreach efforts across cross-functional teams and stakeholders to establish new risk management guidelines and educate on security threats.
- Identify gaps in current risk management processes and spearhead the development of new projects/features to address these gaps.
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Minimum Requirements:
- Bachelor's degree or higher
- Strong willingness to learn
- Able to handle operational tasks independently: The ideal candidate will be the first point of contact for any risk management issues in their domain and must manage risk cases independently.
- Able to handle stress and multiple projects with tight deadlines: Aside from driving the resolution of multiple unresolved issues, the ideal candidate is expected to drive projects involving multiple stakeholders (engineers, project managers, QA etc), ensure projects are on track, and troubleshoot and problem-solve quickly.
- Strong data analysis skills and comfortable handling large data sets: The ideal candidate will analyze large data sets frequently, including performing analytical tasks on these data sets within a short timeframe to inform critical decisions.
- Collaboration and Cross-Functional Work: The ideal candidate should possess a drive to resolve issues as a team, demonstrating effective communication and problem-solving skills across stakeholders from multiple job functions and departments.
- Attention to detail and meticulousness in documentation: The ideal candidate must pay exceptional attention to good documentation practices, ensuring all procedures, guidelines, and case reports are accurately recorded, updated, and maintained for compliance.
Tell Us About Your Skills
Technical Skills:
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
SQL
Python
Communication Skills
Risk Control
Interpersonal Skills
Compliance
Business Analyst
Financial Services
Business Requirements
