Customer Relations Administrator ID-6105
Job Responsibilities:
- Maintaining a positive, empathetic and professional attitude towards customers
- Promptly respond to customer enquiries through various channels (e.g. Facebook, Instagram, Emails) and maintain company’s reputation through channels like Google Review.
- Maintaining and report on records of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken
- Promptly acknowledging customer complaints, resolving it and escalating the issues to the appropriate department (if any)
- Have a keen ear for listening and able to probe to clarify and understand the needs of the customer
- Respond to all inquiries and feedback in a friendly, courteous, and professional manner.
- Follow-up on outstanding cases with the respective departments and, if necessary, perform call back to the customers
- Ad hoc: Provide administrative assistance to Corporate Sales Team (processing of invoices, quotations and etc.)
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Job Requirements:
- Able to liaise with customers over different communication channels in a professional manner
- Manage customers’ feedbacks or complaints efficiently in a timely manner
- Possess good computer skills, excellent customer service handling skills with good attitude and a positive mindset
- Applicants with Retail Customer Service background will have an added advantage
- Good interpersonal and communication skills to manage internal stakeholders
- Strong listening and persuasion skills to manage customer queries and complaints
- Available to work on weekends and after office hours during product launches
- Proficient in Microsoft Office applications (Word and Excel)
Job Types: Full-time, Permanent
Pay: $2,500.00 - $3,000.00 per month
Schedule:
- Monday to Friday
- Shift system
Work Location: In person
