Customer Service Officer (Basic IT knowledge/ Support ticket Systems) ID-6287

  • Position : Customer Service Officer (Basic IT knowledge/ Support ticket Systems)

  •  Location : Aljunied - (Nearest MRT: Aljunied)

  •  Working hours : 5 days a week, Monday - Friday - 9am - 6pm

  •  Salary (commensurate with experience) : Gross Up to $3000  + Annual Leave

  •  Duration : Permanent

  •  Industry : Education - School Uniforms

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Main Responsibilities:

  • Handle customer enquiries via phone and email,

  • Provide basic troubleshooting for common technical/system-related issues

  • Guide customers on system navigation or application processes

  • Coordinate with internal teams to follow up on customer requests or escalations

  • Maintain records of interactions and ensure customer satisfaction

Requirements:

  • Strong communication and interpersonal skills

  • Prior experience in customer service preferred

  • Basic IT knowledge (e.g., able to understand web-based systems, troubleshoot login or usage issues)

  • Patient, proactive, and solution-oriented

  • Comfortable using CRM or support ticket systems (training can be provided)

  • Bilingual in English and Mandarin to liaise with Chinese customers who can converse in Mandarin only.

 

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