Customer Service Representative (Based in Singapore) ID-6252

Description

We’re seeking a proactive Customer Service Representative (entry level) to support our Supermom programs (preschools and primary after-school student care, beauty and SG60 Pregnancy Campaign. This role involves managing inquiries, follow-ups, arranging school tours, promoting scholarships, and assisting with enrolments to provide an exceptional experience for parents.

Other Jobs You May Be Interested In

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time

Key Responsibilities:

  •  Respond to Inquiries: Handle parent inquiries about scholarship programs through phone, email, and other channels.
  •  Follow-Up: Nurture leads by following up with interested parents and guiding them through the application process.
  •  Arrange School Tours: Coordinate and schedule school tours for prospective applicants, update tracker sheets with respective schools promptly and be present as a representative at the school tour. (Tours will be lead by the school)
  •  Promote Scholarships: Actively promote the scholarship programs through various marketing channels in collaboration with Community team
  •  Support Enrolments: Assist parents with FAQs, consent, enquiries and ensure smooth processing.
  •  Customer Support: Provide ongoing support to parents throughout the scholarship journey, maintaining high customer satisfaction.
  • Team work : To Support Campaign Associate Director
  •  Validate sign ups: To validate submissions of and ensure accurate data entry.
  •  Customer Support: Check and reply to customer emails/messages. Reply using standard templates based on the users registration status. To check with Campaign Manager if unable to respond using the templates.

Requirements:

  • Preferred O-Level qualification or higher.
  • Fresh graduates are welcomed to apply.
  • Ability to speak, read, and understand conversational English and Chinese.
  • Proven experience in customer service, sales support, or a related field.
  • Excellent communication skills, both written and verbal, with a customer-first attitude.
  • Strong organizational skills and attention to detail for tracking inquiries, follow-ups, and enrolments.
  • Ability to coordinate schedules and manage multiple tasks efficiently.
  • Comfortable handling customer interactions across WhatsApp, social media messengers, and appointment booking platforms (both online and offline).
Back to blog

Related Posts