Customer Support Associate - Asia Philippines/Indonesia ID-6161
Mission:
Speechify is the most used text to speech reader app in the world with 25M+ users. We have voices like Mr. Beast and Snoop Dogg. Speechify stands at the forefront of Audio A.I. and voice cloning technologies, leading the industry with innovation and excellence. As Speechify continues its growth trajectory, our executive team is actively seeking an Customer Support Associate. If you're passionate about organization, adept at efficiently handling tasks, thrive in high-paced environments, and are eager to collaborate with a great team, we want to hear from you.
Key Responsibilities:
- Swiftly respond to customer concerns on written tickets
- Proficiency in Google Calendar and email.
- Excellent reporting response on every email and slack.
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Qualifications:
- Excellent English reading and writing
- Strong organizational and analytical skills.
- Ability to track and improve metrics.
- Proven customer support experience or experience as a client service representative
- Touch typing 45 WPM and above
- Strong phone contact handling skills and active listening
- Excellent communication (written and verbal), and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Bachelors degree
- Minimum 6 months CS experience
- Preference for applicants based in central and SE Asia
What We Offer
- A fast-growing environment where you can help shape the culture
- An entrepreneurial crew that supports risk, intuition, and hustle
- A hands-off approach so you can focus and do your best work
- The opportunity to make an impact in a transformative industry
- A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
Think you’re a good fit for this job?
Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.
