Disney Social Media Customer Support Job Work From Home ID-4056
Job Description
Job Summary
Disney is seeking passionate and customer-focused individuals to join our Social Media Customer Support team. This remote position offers the opportunity to work from home, providing exceptional support and assistance to Disneys customers through various social media platforms. You will engage with fans and customers in a positive, friendly, and efficient manner, ensuring their experience with Disney is magical. This role requires a strong understanding of social media dynamics, customer service skills, and the ability to resolve issues quickly while maintaining Disneys legendary customer service standards.
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Key Responsibilities
- Monitor, respond to, and engage with customer inquiries across various social media platforms including Facebook, Twitter, Instagram, and others.
- Address customer concerns and queries in a timely, empathetic, and professional manner, ensuring a positive customer experience.
- Identify and resolve issues or complaints by offering solutions that align with Disneys customer service policies and values.
- Collaborate with other team members to share insights and trends in customer feedback, helping improve Disneys social media strategy.
- Provide personalized and efficient solutions to customer service requests related to Disney products and services.
- Escalate unresolved issues to the appropriate department or management.
- Maintain accurate records of customer interactions, feedback, and resolutions.
- Stay informed about Disneys new offerings, events, and promotions to provide accurate information to customers.
Required Skills and Qualifications
- Proven experience in customer service, particularly in social media or digital platforms.
- Strong written and verbal communication skills.
- Ability to handle customer inquiries with a positive, solution-oriented mindset.
- Exceptional problem-solving skills and the ability to think quickly under pressure.
- Experience using social media platforms and tools for customer service.
- High level of emotional intelligence and ability to empathize with customers.
- Ability to work independently and as part of a team.
- Basic knowledge of Disneys brand and values is an asset.
- Strong multitasking skills and attention to detail.
