Mac Expert(At Home), Retail Customer Care - The Board Job ID-598
Job Description
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when hardworking people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and encourage. By focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you!
The Worldwide Apple Online Store Sales team is looking for motivated and tech-savvy individuals who want to offer Apple customers an unparalleled customer sales experience over the phone.
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Key Responsibilities:
Product Knowledge: You will learn about Apple Products and become a specialist on product features and related accessories.
Consultative Sales: Provide consultative sales solutions to customers based on their needs, following the Apple Online Store Customer Engagement model.
Stay Informed: Understand how to use multiple sources of information to stay current on product, policies, and technology changes.
Order Management: Set the customers expectations after they have placed their order, e.g., ""what happens next"" to ensure a favorable end-to-end purchasing experience.
Sales Orders: Enter new sales orders into the appropriate system(s) where appropriate.
Customer Relationships: Seek to establish rapport with customers so that they will actively seek the agent to process their next Apple Store requirement.
Sales Goals: Achieve sales goals set out by the business while providing an excellent customer experience.
Requirements and Qualifications:
Key Qualifications:
Confident with asking for the sale.
Previous record of hitting targets in a sales environment.
Function well in a dynamic, performance-based call center environment where calls are monitored, recorded, and assessed.
Customer-focused, shrewd, alert individual.
Consultancy and solutions-focused.
Comfortable working in an ambiguous environment.
Previous exposure in a customer-facing environment.
Experience with both Mac and PC.
Ability to translate “tech speak” into everyday, understandable terms.
Strong communication skills, both verbal and written.
Ability to maintain a positive outlook in a fast-paced work environment.
Possess a drive for results, demonstrates a degree of drive and determination.
Adaptive and flexible to changing technologies, processes, and environments.
Ability to work autonomously.
Complex problem-solving abilities.
Typing speed should be above 40 WPM.
Additional Requirements:
Working Location: Work from home, in Guangzhou is a must.
Private and quiet working space, an ergonomic chair & a desk.
Suitable network speed.
Customer service or sales working background is highly preferred.
Fluent in Mandarin, English, Cantonese.
Equal Opportunity Employer:
Apple is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
