Marketing & Media Services Events Manager, Disney Cruise Line ID-3043
Job Summary:
Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.
About Signature Experiences
Disney Signature Experiences (DSE) is a segment of Disney Experiences offering family travel and leisure experiences beyond theme parks. The Group, Events & Services Team under DSE focuses on planning, executing and coordinating premier experiences for all contracted groups, marketing & media events, special services, VIPs and weddings for Disney Cruise Line and A&E.
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About Disney Cruise Line
Since launching in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of six ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, Disney Wish, and Disney Treasure — and seven more ships on the way, including the expanded relationship with Oriental Land Company Ltd. to bring Disney cruise vacations to Japan, by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.
About the Role
This Marketing & Media Services Events Manager role will manage and service large, complex groups and events and is the primary point of contact for DSE Marketing and Fulfillment clients.
There may be a need to flex across various teams within the Groups, Events & Services department that include Groups & Events, Special Services, VIP Guest Services and Weddings.
This is a high profile, high-capacity role that interacts directly with senior leadership across the company.
This role requires the person to be flexible in scheduling as necessary for a 7-day a week operation including days, weekends, nights and occasional travel.
Responsibilities:
Manage and service large, complex groups and events and is the primary point of contact for DSE Marketing and Fulfillment clients
Collaboration with numerous teams across the Disney Signature Experiences and DX organization
Managing and reconciliation of budgets and payments will be part of the role as well as mentoring and the development of Cast
Required Experience:
Minimum 6 years of professional experience in group/event planning and executing experience in the travel industry
Preferred minimum 3 years’ team leadership experience, both with direct reports and team members
Proven success working with levels of leadership and support teams
Demonstrated ability to exceed demands of various internal stakeholders
Required Skills:
Strong and proven leadership and collaboration skills
Ability to lead multiple cross-functional teams through planning process for projects and tactics
Problem solver, organizational skills and multi-task oriented
Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies used
Ability to manage and track budgets
Work in a fast-paced environment, managing multiple projects with varying priorities and deadlines
Effectively communicate verbally and in writing with all levels of the organization
Ability to maintain an elevated level of confidentiality
