Part-time Hotel F&B Reservations Officer ID-5054
JOB SUMMARY
Respond quickly and efficiently to all reservations-related requests made by prospective hotel guests, corporate bookers, city guests and co-workers. Promotes food and beverage sales through phone contacts and maintains a good relationship with business contacts. Assist the Restaurant Reservations Sales Supervisor to ensure the smooth operation of the department. This includes monitoring the department activities and development, recommending changes when necessary to improve quality of work.
Other Jobs You May Be Interested In
Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
JOB DUTIES AND RESPONSIBILITIES
1. Processing, follow-ups and reconfirmations for all reservations
2. Take charge of the systematic and orderly filing the restaurants.
3. Keeps the Restaurant Reservations Sales Supervisor informed of daily/ last minute group reservations development and closely co-ordinates with the Restaurant Reservation Super-visor for system updates and forecast changes.
4. Maintain an effective trace system for all bookings to ensure timely follow-up is done in-cluding reconfirmation.
5. Liaise with the Restaurant Manager or Guest Service Executive for seat assignments.
6. Assists in the group’s preparations and if required during office hours and co-ordinate with the group/ tour leader or organiser for any special arrangements (as and when needed).
JOB DESCRIPTION
7. Communicates and process No-Show/Cancellation charge or refund.
8. Handling of guest’s complaints and resolving guest’s issue when required or share with your superior.
9. Responsible for other administrative duties (e.g. preparation of reports and data collection) as assigned by the Restaurant Reservation Sales Supervisor if required.
10. As and when required, support Restaurant Reservations Sales Supervisor in ensuring smooth operations, including sufficient phone coverage, daily duties distribution, obtain and inform briefing notes.
11. Discharges function in accordance with the hotel policy.
12. Any other duties as may be assigned from time to time.
JOB REQUIREMENTS
- At least 1 year of relevant experience with hotel Rooms/F&B reservations background.
- Great customer service, communication, multi-tasking & interpersonal skills.
- A great team player.
- Up to 5 days' work week, including weekends & public holiday.
- Able to fulfil at least 5 hours a day.
- Able to commit at least 6 to 8 months from May 2025 onwards.
- S$14.00 per hourly rate.
- Able to start work within short notice period.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
