Remote Customer Support Representative - Full & Part-Time Available ID-6563
Job Summary
Wipro is seeking enthusiastic and customer-oriented Remote Customer Support Representatives to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service and support through various communication channels. Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and delivering a seamless customer experience.
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Key Responsibilities
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Respond promptly to customer inquiries via phone, email, and chat.
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Resolve customer complaints efficiently and professionally.
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Provide accurate product and service information to customers.
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Troubleshoot technical issues and offer step-by-step assistance.
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Document customer interactions and maintain records of resolutions.
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Escalate complex cases to the appropriate department when necessary.
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Stay updated on company policies, products, and promotions.
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Maintain a high level of professionalism and empathy in all interactions.
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Meet performance targets and contribute to team success.
Required Skills and Qualifications
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Excellent communication skills (both verbal and written).
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Strong problem-solving abilities and attention to detail.
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Ability to handle high-volume interactions with patience and efficiency.
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Proficiency in using computers, CRM software, and online communication tools.
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Ability to multitask and work independently in a remote environment.
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Strong customer service mindset with a positive attitude.
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High school diploma or equivalent; a degree is a plus.
Experience
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Previous experience in customer service, call centers, or a related field is preferred but not required.
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Experience working remotely is an advantage.
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Technical support experience is a plus.
Working Hours
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Flexible shifts available, including full-time and part-time positions.
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Availability for weekends and holidays may be required.
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Shifts may vary based on business needs.
Knowledge, Skills, and Abilities
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Strong active listening and interpersonal skills.
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Ability to handle stressful situations with professionalism.
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Knowledge of basic troubleshooting techniques for technical issues.
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Ability to quickly learn and adapt to new technologies and systems.
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Commitment to maintaining data confidentiality and security.
Benefits
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Competitive salary with performance-based incentives.
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Health, dental, and vision insurance (for eligible employees).
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Paid time off and holiday pay.
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Work-from-home flexibility.
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Career growth and training opportunities.
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Employee assistance programs and wellness initiatives.
Why Join Wipro?
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Be part of a globally recognized company known for innovation and excellence.
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Work in a supportive and diverse team environment.
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Enjoy a work-life balance with remote work opportunities.
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Receive continuous learning and career development support.
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Make a meaningful impact by helping customers worldwide.
