UX/UI Designer (CX Design Excellence) ID-6001
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
About the Role
We are seeking a talented and motivated UX/UI Designer to join our team, focusing on our service platforms. The ideal candidate will be responsible for creating intuitive and engaging user experiences that align with our design system and group guidelines.
This role requires a blend of user interface design, user experience thinking and writing, market research, and a strong ability to collaborate with stakeholders.
Job Description
- Design user interfaces that adhere to our design system and effectively enhance the user experience.
- Ensure adherence to group guidelines to maintain consistency across platforms.
- Create high-fidelity mockups and prototypes to effectively communicate design ideas.
- Develop user flows that are customer and agent centric.
- Write clear and simple copy to ensure our customers and agents find our platforms easy to understand and use.
- Conduct usability testing and iterate on designs based on user feedback.
- Conduct market research and user interviews to gather insights and inform design decisions.
- Analyze user behavior and feedback to identify pain points and opportunities for improvement.
- Demonstrate strong stakeholder management and interpersonal skills to work with internal teams and external vendors.
- Present designs, gather feedback, and refine solutions to meet user needs and business goals.
- Understand the ecosystem of customer and agent platforms to see how our service platforms fit into this ecosystem in terms of the customer journey.
- Stay up-to-date with UX/UI design trends and best practices.
- Continuously seek opportunities to improve the user experience and design processes.
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Job Requirements
- Strong interest in or willingness to learn about the insurance industry.
- 3+ years' experience in UI/UX design for digital products or services.
- Possess a portfolio of professional UI/UX design work for both web and mobile platforms.
- Proficiency in Figma and familiarity with other design tools and UX research platforms.
- Proven experience in UI design and UX writing.
- Excellent communication and collaboration skills.
- Being a curious learner with the ability to adapt to a fast-paced environment.
- Being proactive in identifying ways to improve how we work as a team.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
