Vendor Operations Manager ID-5226
5+ yrs of experience in vendor management/ account management/ customer success operations/ program management with client/ customer facing roles
- BA/BS required
- Ability to work in a fast-moving environment
- Ability to build strong relationships with stakeholders and key partners
- Willingness to roll up your sleeves
- Experience of creating programs/ tools/ dashboards for productivity improvement
- Ability to communicate clearly and effectively (written & verbal) with different functional groups including senior business leaders, developers
Other Jobs You May Be Interested In
Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Job summary
Amazon Books team is looking for a Vendor Manager - Operations to deliver exceptional service to our strategic vendors (eBook publishers). This role is designed to help our most strategic vendors grow and deliver the best customer experience by working across all key levers (e.g. selection, availability, operational efficiency, catalog / metadata quality, offers/ promotions/ deals etc.). We have an ambitious vision to drive stronger business impact, operational scalability and vendor satisfaction through this role.
You should be customer obsessed, highly analytical, problem solver, hustler with strong bias for action. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes conflicting needs of different groups of stakeholders. You need to have driven innovation towards scaling processes/ influencing roadmaps to get relevant tools. You are also inclined towards developing people.
Key responsibilities:
- Partner with Vendor Managers and relevant partner teams to define priorities and operational goals according to vendor needs
- Understand the key pain points of the publishers to improve their experience with Amazon
- Define scalable way to manage and solve operational tasks across a large set of vendors, while supporting multiple Vendor Managers who own the direct relationship
- Audit metrics regularly to continually drive quality of vendor experience while driving operational efficiency
- Influence roadmaps of partner teams to secure this automation
- Define the skills required within the team to support your vendors with specific needs
- May lead a team of specialists to improve the response Develop the right skill sets within the team and allocate resources to vendors
Key job responsibilities
- Partner with Vendor Managers and relevant partner teams to define priorities and operational goals according to vendor needs
- Understand the key pain points of the publishers to improve their experience with Amazon
- Define scalable way to manage and solve operational tasks across a large set of vendors, while supporting multiple Vendor Managers who own the direct relationship
- Audit metrics regularly to continually drive quality of vendor experience while driving operational efficiency
- Influence roadmaps of partner teams to secure this automation
- Define the skills required within the team to support your vendors with specific needs
- May lead a team of specialists to improve the response Develop the right skill sets within the team and allocate resources to vendors
Either of the following qualifications would be considered a plus: - MBA - Strong analytical skills. Proficiency in MS Excel, SQL, Python - Proven track record of taking ownership and driving business performance - Proven negotiation skills and experience with vendor management - Experience managing small team of 2-3 individuals
